Nexternal eCommerce Platform Knowledge Base

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If I remove a product from being available for subscription purchase, will existing subscriptions to that product stop? How can I keep existing subscribers active and not take on new subscribers?

I need to stop customers from being notified by system email when their CC needs updating. AND / OR shutting off all subscriptions during the time period we cannot ship out because of the COVID19 virus.

how do I get total sales for a specified date range?

How can I search amount of sales last year for a particular product?

Hi, how would we set up a coupon code for a "buy one, get one 1/2 off" or a "buy one, get one free" promotion?

How do I run an Order Search report to see orders where I have added a tag?

How do I add an extra charge to orders when a customers use a credit card?

How do I modify the line items in an order that's already been placed?

We have added a new customer custom field that is now required. Is there a way to bulk edit this field for all the customers who existed prior to creating this required custom field?

Can Gift Certificates be sent anonymously? How can a customer purchase a gift certificate secretly for someone else?

In Categories, then once clicked on a Category, and the section where you can change the order it shows - what is the difference between "Change Order" and "Change Engage Order"

How can a run a report that shows only new customers in a specific time frame?

Is there way to search for sales report by vendor -- and choose dates. For example I would like to know how much product I sold of a particular vendor in a years time.

Assuming a merchant has licensed TrueCommerce Connect to pass orders from Nexternal to QuickBooks or an ERP, how long does it take for an order to download to Transaction Manager from Nexternal?

How do I manually delete a customer's loyalty points?