Assuming a merchant has licensed TrueCommerce Connect to pass orders from Nexternal to QuickBooks or an ERP, how long does it take for an order to download to Transaction Manager from Nexternal?
Response:
Orders flow from Nexternal to Transaction Manager every 15 minutes after the trigger event. The trigger event is selected by the Merchant in the Nexternal platform at Settings/Compatible Software/ TrueCommerce Connect/ Trigger.
The trigger options include: Placed In Process Fulfilled Paid Paid-Unbilled Paid-Billed
For more information about what each of these trigger events means and how Transaction Manager works, please read the ? tooltip in the Transaction Manager section (path above).
To inquire about licensing TrueCommerce Connect, please contact your Nexternal dedicated account manager, and if you don't have a dedicated account manager please send in a request for help to info@nexternal.com and we will connect you with the right person at TrueCommerce.
