Nexternal eCommerce Platform Knowledge Base

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How do I enable tax for a new state and ensure all our products are taxable within that state?

How do I set my system to use rates from Avalara for taxes, and send my tax information to Avalara?

I have selected ShipCompliant within Nexternal to calculate sales tax rates, but the rates are not calculating as I expect - what could be the problem?

How do I get sales tax rates to pull from ShipCompliant?

A customer placed an order but wasn’t charged tax for his order. The products he ordered are marked as taxable and it appears that we have our tax settings for that state set up properly in settings>sales tax. What could be the issue?

How do I change the way discounts and taxes are applied?

Is there a way to automatically charge sales tax on shipping charges where applicable?

How do I set the sales tax so that orders are taxed at the county level?

Why are Coupon Discounts not being taken into account when sales tax is calculated?

Is it possible to auto populate the sales tax fields for states relating to which we should be charging sales tax?

On the Edit Sales Tax page in the Settings section of the Order Management System, one can enter sales tax rate for different states. What is the check box option labeled "TS" used for?

I have a government agency placing an order. How can I exempt this customer from sales tax?

How can I change the sales tax rate?