Nexternal eCommerce Platform Knowledge Base

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How do I get .jnlp Thermal Shipping Labels to open in the Java Web Smart application by default?

Is there a way we can add a tracking number to be printed on the invoice?

If I use FedEx Ground Shipping and I select Hold at Location, does FedEx automatically insert the closest location to the customer's address? Or do I have to put it in the order ship to manually AND select that option?

I use a fulfillment house for my shipping. When I click the package tracking option from the Order Management System, or when my customers click that option in their Nexternal shipped emails, they are unable to track their GSO packages. This is only an issue for GSO. UPS, FedEx are ok. What is wrong? . . .

I need to print shipping labels in two different locations Can label printing preferences i.e. printer type and access be defined by user? If so, how is it done?

How do I activate USPS Commercial Rates?

I'm an existing Endicia Label Server Customer and I still have a postage balance on my account however I'd like to cancel the existing account so I can set up a new account using USPS Commercial Rates. If I cancel the existing account can I merge or get a refund on the postage I've already purchased? . . .

I would like to utilize USPS Commercial Plus Pricing Shipping Rates provideD by the integration between Nexternal, Endicia & Express 1. How do I set this up?

We have set up our wine club as a product with $0 price. However, if a customer tries to "buy" the wine club membership, they get charged shipping. How can we correct that?

Can I create shipping labels in Nexternal for packages that contain dry ice?

How do we split an order for shipping so that each box has the correct weight? i.e. order received for 18 bottles, we need to ship it in a 12 bottle and a 6 bottle box. Can I split the shipment in Nexternal or do we have to do manually?

I want to link Nexternal with UPS and Fed Ex to get real time rates but I do not want to generate shipping labels through Nexternal. How do I do that?

How do I set up free shipping on a case or more of my 2010 and 2011 pinot only.

I am trying to batch process Fed Ex labels with a future ship date, but I am getting an error message that my operation could not be processed due to "Invalid Future Ship Date". Why?

I'm setting up shipping, and I'm using Endicia. Everything is working, but my RTR, OIA, and STT boxes are not available for USPS Parcel Select. I cannot pull in real time rates. Do you offer Real Time Rates for Parcel Select?