Nexternal eCommerce Platform Knowledge Base

Category:

Page 1 of 1

Browse by Category
Affiliates
Amazon Integration
Categories
Settings
- Billing Options
- Compatible Software
- Security Settings
- Shipping
- Taxes
Coupons
CC Processing
Customers
- Mail Wizard
Dashboard
Emails
Discounting
Exporting
Gift Certificates
Images
Imports
Integrations
Inventory Control
Layout
Misc
Mobile Commerce
Nexternal.NET
Orders
Products
Questions
Quickbooks
Reports
Users
All Categories

Is there a way of temporarily turning off the setting which sends the customer an email once an order is marked as shipped? We have a cluster of orders which shipped in July but their status was never updated from "in process" to "shipped" so we wanted to make sure this setting is turned off before marking . . .

How can I prevent Nexternal-related emails from being flagged as possible spam and ensure delivery of order confirmation emails, order notification emails, shipped emails and other system-generated emails using SPF, DKIM, and/or DMARC?

I sent out an email and my BUY NOW link works on the computer, but when folks click it on their mobile phone it takes them to the Nexternal homepage - what did I do wrong?

Is there a way to include an attachment, such as a pdf, with my confirmation emails or my shipped emails?

We need to update the default email for order confirmations. Can you tell me where to change this?

How do I set up the Nexternal & Mailchimp Email Marketing Integration?

I am setting up review reminders. If I edit the review Custom Email Text field, will I be starting with a blank message, or is there some text that is automatically generated that remains? If so, what is it?

Is there any way to turn off the auto e-mails that are sent from Nexternal when we process an order/change an order status?

How do I add a comment to the confirmation page when an order is placed?

How do I reference an image in a email newsletter?