Nexternal eCommerce Platform Knowledge Base

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I am trying to set up my authorize.net account to process credit cards online. I entered my login credentials in the Nexternal system, and processed a transaction. I received the following error, "This account has not been given the permissions required for this request." What is wrong?

I opened the credit card terminal for several old orders and there is no credit card transaction history. How long is this kept in the system?

Do you have an credit card auto update option? Is there a way to send an email to customers that have an expired credit card?

We need to refund a customer but the credit card they used is expired. How do we enter a new credit card number to give them a refund?

A customer is trying to place an order using a Discover card and she said the system is not accepting her card. She checked with her bank and the card is valid.

How can we enter and charge a customer with an out of the country credit card? ie: argentina,

There is someone trying to run fraudulent charges with multiple credit cards. It's the same profile and I have deactivated it. Is there anything else I can do to avoid this happening with this person again?

How do I update the credit card expiration date on the order level?

I am attempting to issue a $19.00 refund (partial) and I'm getting this message: The referenced transaction does not meet the criteria for issuing a credit. Why? Janet

If I cancel an order number by selecting "Cancelled" in both the Order status and Billing status on the order pages, then our store no longer charges the credit card. Is that correct?

I just went live with my account. How do I take my authorize.net account out of test mode?

I have an order that is in the 'unbilled' status. In the Credit Card Terminal it says: An error occurred during processing. Please try again. I've tried several times and still no change. What should I try next?

How do I run a report that will show me customers with expired credit cards?

I need to know how to change the banking information I am using for daily deposits?

Sometimes a credit card gets rejected the first time and accepted on the second request. We're not getting the authorization code for the second attempt. How can we get this value to export?