Nexternal eCommerce Platform Knowledge Base

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How do I modify the line items in an order that's already been placed?

How can I print out a FedEx pick-up manifest with a barcode so the driver can scan it?

Import Orders has a field called PLACED_BY and the short instruction say it can be a custom field. Is the field freeform or does it have to be set up in settings - Where?

How do I add an item to an existing order that has not shipped?

How can I re-process and re-ship an order after it has been returned to us by UPS?

Is there a way to update/change the pickup location for an order?

How can I create a report of orders placed on mobile devices vs those placed through PCs? Thanks.

How do I batch process my orders, credit cards and shipping labels?

How do I set up the drop ship feature?

I would like to remove the 5%coupon on an order of 6 bottles. Could you indicate where I can do this? Thank you

My business is required to track lot numbers for all items that we ship. How can I track lot numbers in my Nexternal Order Management System.

If a customer calls and wants to change the date of her next subscription order, and all orders moving forward, how can I do that?

A customer would like to skip his next subscription shipment. How can I do that?

I offer certain customer types ongoing flat discounts, using the customer type settings. Will these be honored for subscriptions?

Are credit cards automatically saved for subscription orders, or does the customer have to elect to save their credit card at checkout?