Nexternal eCommerce Platform Knowledge Base

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We have added a new customer custom field that is now required. Is there a way to bulk edit this field for all the customers who existed prior to creating this required custom field?

When I attempt to do any excel based import into Nexternal (Products, Inventory, Customers, etc.), I keep receiving error message, "Line X: Y is blank" when in fact there is data in that field and not blank. How do I successfully import the file and avoid this false error message?

I am doing a Customer Address Import. I may have extra people in my customer address import spreadsheet that do not exist in Nexternal. Will the upload update just the customers I have, and ignore the others?

I made a mistake and duplicated a bunch of club orders. I used the order excel file to try and cancel these orders out but for some reason the file keeps getting stuck and will not import. What am I doing wrong?

I've exported all products to an excel spreadsheet so I can edit information in 3 or for different columns (fields). Once I'm done making changes, can I delete all the columns I have NOT changed from spreadsheet, and just import those columns (fields) that I've changed?

Question about importing products. If I leave the PRODUCT_NO column blank will that auto increment starting from the last entered product when I do the import using an excel file?

I am trying to set up my customers by importing them from an excel sheet. Some of them I do not have an email or phone number. When trying to upload it says it cannot because of that information being missing. Is there a way to get around not having all that information? Kasey

I need to change the vendor setting on nearly all of my product records. Is there any easy way to do that (like exporting data to Excel, updating the vendor field then importing it back in)? If so, can you provide steps on how to do that? I do have Admin access.

For columns that are optional, and we don’t need to upload data for them (Ex. Alcohol) Can I just leave the column completely out of my upload? Or do I need to leave column in spreadsheet but with a NULL Value?

can you provide information on the pricing model When importing products an error came back with "12.99" as incorrect also, upon adding only 10 lines in the spreadsheet (that was downloaded) it said lines 11 and beyond there was an error... they were blank?

I used the Customer Export to create an Excel file of my customer data, updated phone numbers, and then imported that file as a Customer Import. For every United States record, the scan reported that the country codes were not recognized and the state codes did not match. How can I prevent this?

In the template for importing products, there are no attribute fields. Is there a way to cover this in the import or should I import and then manually edit later?

What are the values that should be used when importing product information to designate a product as taxable or non-taxable?

How I can import orders?