Nexternal eCommerce Platform Knowledge Base

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How do I turn on email alerts when an Amazon order comes in? I am having to check my orders to make sure none have come in and I want to be sure and not miss any.

If an Amazon order has been pulled into the Nexternal Order Management System but I processed and shipped the order through Amazon Seller Central, will Nexternal automatically move the order status to Shipped or do I need to mark the Order Status in Nexternal as Shipped as well?

If I cancel an order in Amazon Seller Central will it automatically cancel the order in the Nexternal Order Management System?

What is the Amazon Seller Fee percentage?

Can you choose to import only orders for certain Amazon products?

I've misplaced my Amazon Merchant ID used for the Nexternal Integration. How can I find this?

I currently sell on Amazon however the names of my items on Amazon are different than the names of those same products in my Nexternal online store. For example: Online Store Name: 2012 House Sauvignon Blanc Amazon Name: 2012 House Wine Sauvignon Blanc Columbia Valley 750 mL Do I need to update . . .

How do I activate Nexternal's Amazon Marketplace integration to sell my products on Amazon?