Nexternal eCommerce Platform Knowledge Base

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In the process of setting up my Google Merchant Center and Google Shopping Automated Data Feed, I was asked to enter my "File URL" under Google Merchant Center > Settings > Fetch Schedule. What "File URL" should I enter into Google Merchant Center?

Is there a way to add a PDF in the Long Description of a product that will allow a picture or document to be downloaded?

We are selling a tickets online for a upcoming event that doesn't require shipping. How do we remove that from the item?

In the products section what and how does the clean up function work. What does it do with the data?

I’m stuck on the product upload. I have 31 lines to upload, but when I try to do so I get the following message: Your data could not be imported for the following reason(s): Line 32: No match could be found for this product, and PRODUCT NAME is blank. Line 32: No match could be found for this product, . . .

how can we toggle off the out of stock when a product comes back in stock? we cannot figure it out. thanks, Gregg

Is there a function where an add on sale product may be suggested at check out? Such as "Add on a xxx for $5 more?

The product name for our Reserve Merlot 2012 is not showing up in our wine shop. I have double checked everything and can't seem to get the product name to show. The photo is there, the price, description and everything else -- but no product name!

We are just beginning to use SKUs. Is there a limit on the number of characters we can use?

Does the automatic add to cart feature work for orders placed through the order management system?

Is it possible to change the orders of the labels on each item page? Currently they are as follows: Customer reviews, Express Order, Custom Label 1, then Custom Label 2. What I would like to be able to do is merely move the customer reviews to the end of the list so they don't show up as the default . . .

Is there a way to automatically include an insert or item when another item is ordered, like a flyer or sample pack that is not listed for purchase in the store?

I'm doing some work for Jamie. He has set the status of a vendor (Charles River Apparel) and its categories to no. However, I can search on the site for Charles River Apparel products. If the vendor and categories are turned off, I should not be able to search for those products. How do I correct this? . . .

Where do I import new products in bulk??

We have a few items in our store that are a “service”. How do we handle these items so they do not receive tax?