We keep missing questions put in by customers. How do i set for email notifications if a customer send in a question (same way when they send a review)?
Response:
Be sure to set up question notifications, found in your OMS under Questions / Setup. Check the "Question Notification" option, which controls whether or not an e-mail is sent to the Primary Contact and any Secondary Contacts when a new question is submitted by a customer in either the Internal Help Desk or the Online Store. Then be sure that you have set up the account where you would like to receive emails as a primary (Settings / General information) or secondary contact (Users / Edit / Secondary Contact). For Reviews, be sure to activate "Review Notification" under Reviews / Setup also.
